Ticket ID: 26809 Creation Date: 2/11/2025 2:56 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 6.5.102 Language: English
Views: 1140 Last Modification Date: 3/11/2025 3:42 PM Platform:
Level: Pending

Support Request: Forgot Username and Password Emergency Mode

Description

I have forgotten the username and password for this unlicensed device. I also have no idea which account was used for these devices. Since we resell the software, we use various email addresses and passwords to set up the NUCs for demos, etc.

Now, I don’t know what to do or how to exit the client.

P.S. I also have no idea which version is installed on these devices.

Answer: (1)
Re: Forgot Username and Password Emergency Mode 2/11/2025 3:29 PM
Hello,

On Windows you can also exit this screen with using the name and password of a local Windows administrator account. If you do not know this either, it is advisable to reset the operating system and (re-)install the current SiteKiosk Online Client (if necessary). If you register the client to the SiteKiosk Online Server with the same machine name as before, the last assigned project will automatically be transferred again.

Here is more information about the Emergency screen:
https://sitekiosk.online/help/en/EmergencyScreen.html

Regards,
Michael Olbrich
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