Ticket ID: 26754 Creation Date: 9/30/2024 2:52 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: - Language: English
Views: 774 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: Unable to Access Online HBE Class

Description

The following website needs to be accessible: inhp.frameworkhomeownership.org

We are currently getting "access denied"

Answer: (3)
Re: Unable to Access Online HBE Class 9/30/2024 3:44 PM
Hello,

Thank you for your inquiry. You can review your SiteKiosk logs for any messages related to any denied access to your websites. The logs can be found in Service Personnel Admin Login>>Show Current Logfiles, Configuration>>Logfiles (>>Open logfile in editor) and directly in SiteKiosk Log files - C:\Program Files (x86)\SiteKiosk\Logfiles (formatted as "yyyy-mm-dd.txt" files).

The most applicable rule would be Surfing Area rules found in Configuration>Surfing Area: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?surfing_area.htm . You may need to adjust the rules to allow the new URL as the original page has been redirected. See example logs:

[SiteKiosk] Navigation: https://inhp.frameworkhomeownership.org/
[SiteKiosk] Navigation: https://learn.frameworkhomeownership.org/inhp/

This page may not work well with IE Browser (inside SiteKiosk) due to support ending in 2022. You can switch the Chrome Browser using a newer version of SiteKiosk (updated license is needed, contact us for more details: https://www.sitekiosk.com/contact/ ). See our Version History page for further Chromium Updates: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

See FAQ on updating SiteKiosk Classic: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

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We have a next-gen solution for kiosk deployment software called SiteKiosk Online. It makes deploying content and updating your clients much easier.
You can review features here: https://www.sitekiosk.com/sitekiosk/
You can watch tutorial videos here: https://www.sitekiosk.com/tutorials/
You can try the service here for free: https://us.sitekiosk.online/

Best regards,
Andre.
Re: Unable to Access Online HBE Class 10/9/2024 8:51 PM
Could you please confirm whether we currently have a SiteKiosk Online license or a Classic license?
Re: Unable to Access Online HBE Class 10/9/2024 9:03 PM
Hello,

Account details are not provided in the public Support Forum. An email will be sent shortly. Information was determined based on the screen image included in this ticket and not a reflection of your services.

Best regards,
Andre.
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