Ticket ID: 26210 Creation Date: 4/21/2022 6:05 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6127 Language: English
Views: 9023 Last Modification Date: 5/20/2022 3:56 PM Platform:
Level: Closed

Support Request: SiteKiosk Proxy and Chrome Browser

Description

Hello,

We are have some troubles with SiteKiosk when our PC use proxy.

First, when SiteKiosk browser is running and we want to access to configurator we have an error : "
This page cannot be displayed - Verify that the web address http://localhost:8889 is correct."
We must quit SK to finally launch the configurator from Windows Desktop.
However, we configured our Internet Options correctly.
We exclued local pages and add "127.0.0.1;localhost*;http://localhost*" in our exceptions.

Then, we failed to configure auto proxy logon with Chrome Browser (we need it)
Is there an alternative method to bypass authentification ?

Thanks

Answer: (3)
Re: SiteKiosk Proxy and Chrome Browser 4/22/2022 9:00 AM
Hello,

the SiteKiosk configuration works as local web page. So, you need to make sure that you exclude localhost or at least http://localhost:8889 from the proxy.
As it works "from Windows Desktop" but not "when SiteKiosk browser is running" you should check the proxy settings while logged in as SiteKiosk user (often proxy settings are user defined Windows settings).

Here you will find information on how to access the Windows and other user settings in the SiteKiosk user account:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

In general, we recommend the use of so-called transparent proxies, with which no further configuration is necessary on the client.
Otherwise the SiteKiosk Browser just uses the proxy settings configured on the Windows System and if it requires a login or not depends on the proxy.

For more information on SiteKiosk and proxy server, please refer to this FAQ article:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=320

Regards,
Michael Olbrich
Re: SiteKiosk Proxy and Chrome Browser 4/22/2022 2:02 PM
Hello,

We configured correctly our proxy exclusions and we are testing on a local administrator account in "Start once" mode, but we still have the problem to access SK configurator, when SK browser is running.
Here is some screenshots of :
1- Local area parameters : https://azimut56-my.sharepoint.com/:i:/g/personal/guillaume_robin_azimut_net/EVV4X2GJ9PpLjdn5bDsUsXQBa2F_Gf5omprt6kQx5FgGDQ?e=xCG0PQ
2- Proxy parameters : https://azimut56-my.sharepoint.com/:i:/g/personal/guillaume_robin_azimut_net/EdkuyiLsrXpPhLE6N0FCGcMBpxfskq322NruTSZlMxJEXA?e=tcAjv1
3- Error when SK browser is running : https://azimut56-my.sharepoint.com/:i:/g/personal/guillaume_robin_azimut_net/EQoAFfedZ7VGu02CmbnBtskBuK2988OuK8sNWDC2lr5Yiw?e=8nWvnX

Here is the results of our proxy autologon tests :
1- With SK-ie browser + No proxy configure in Windows + Proxy configure in SK (Maintenance-->Conection-->Use proxy server) + proxy server authentification save in SK (Content Filter-->Advanced-->Proxy Server) = authentification prompt appear
2- With SK-ie browser + Proxy configure in Windows + Access saved in Windows Credential Manager + No Proxy configure in SK = NO authentification prompt appear
3- With SK-Chrome browser + No proxy configure in Windows + Proxy configure in SK (Maintenance-->Conection-->Use proxy server) + proxy server authentification save in SK (Content Filter-->Advanced-->Proxy Server) = authentification prompt appear
4- With SK-Chrome browser + Proxy configure in Windows + Access saved in Windows Credential Manager + No Proxy configure in SK = authentification prompt appear

So, we notice that the SK comportement is change with the browser.
For our projet, we need SK-Chrome browser and an autologon proxy, do you think it's possible ?

Thanks,
Re: SiteKiosk Proxy and Chrome Browser 4/22/2022 3:44 PM
Hello,

The proxy settings in the content filter regarding the proxy login are generally legacy and are only still included so that customers who have used this setting so far can continue to use it.
We already could not guarantee that this works with all proxy servers and furthermore it works only with http: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?advanced_settings1.htm
Due to lack of demand this will not change.

You may do a final test in "Start once" mode with Chrome Browser Skin by activating and configuring the proxy setting in SiteKiosk (Maintenance-->Connection-->Use proxy server), but do not activate the content filter and configure the proxy logon under Windows (so that it e.g. works in Edge).

Otherwise, my recommendation is to check the settings on the proxy server and to disable the proxy login for the computers on which SiteKiosk is used (or to configure a transparent proxy for these machines).

The only other option I see would be to create a script that enters the login data into the dialog.
Like this: https://devblog.provisio.com/post/2017/10/19/Using-the-External-Script-Option-of-SiteKiosk-to-Automate-Processes.aspx
However, for security and practical reasons I would not recommend this.

Regards,
Michael Olbrich
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