Ticket ID: 25705
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Creation Date: 1/21/2021 11:12 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.5324
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Language: English
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Views: 11930
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Last Modification Date: 2/22/2021 5:13 PM
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Platform:
Windows
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Level: Closed
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IE: 44.18362 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: On every start
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Support Request: ERR_ACCESS_DENIED
Reproduction
Can be reproduced by putting a URL for the whitelist.
Yesterday we started getting ERR_ACCESS_DENIED on systems that have been running for months with the same configuration.
We are using a URL for a whitelist. If we change that to a local file, everything works.
The URL to the whitelist is
https://mtdweb.mtd.org/site-kiosk-whitelist.txt
The site mtd.org is internally hosted and all the sitekiosk machines are on the same network. The one thing that changed internally was that the certificate to cumtd.com (former domain) was updated. That domain is still internally hosted as well but the URL does not point to that path.
If we copy the whitelist file to the local disk and restart sitekiosk it works just fine.