Support Request: the sitecaster page is error and the publishing not work via digitalSignage

Ticket ID: 24159	Creation Date: 4/2/2018 4:20 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.5	Language: English
Views: 31657	Last Modification Date: 5/1/2018 4:14 PM	Platform: Windows
Level: Closed	IE: 11.1
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: Unknown

Support Request: the sitecaster page is error and the publishing not work via digitalSignage

Reproduction

Dear

We have a project consists of 15 kiosks, 18 media screens and using PCs widows7 , and we want to use license of 15 sitekiosk, 18 sitecaster and siteremte server.

We setup trail siteremote server with widows server12 R and SQL server12 and using browser : Google / Firefox
From the same sever machine, we can open and operate the siteremote taps of each of : monitoring, sitekiosk , digitalSignage, sitecaster, reporting , and administration, but the publishing not work via digitalSignage
From the other machine inside network domain , we can operate the siteremote pages of each of: monitoring, sitekiosk ,reporting , and administration, but when we click on the sitecaster tap, the page is error, also the publishing not work via digitalSignage

Please you help me to solve this problem ,
Also if you have a new version of siteremote sever without digital signage tape, please you reply it

Description

Answer: (3)
Re: the sitecaster page is error and the publishing not work via digitalSignage	4/3/2018 11:24 AM
Hello, Generally SiteKiosk 9.5 is out of support (the current version is 9.6 https://www.provisio.com/en-GB/Downloads/Download.aspx?ItemId=1 ) but there is no known issue. When using SiteCaster CMS make sure registering SiteKiosk to SiteRemote and starting SiteKiosk with a SiteCaster CMS configuration to be able to receive content. You may generally check that it works by creating a test team on https://www.siteremote.net and registering your client machine to that test team. The Digital Signage content and also the new SiteCaster CMS content (even as the corresponding web pages) require the port 443 (https). For your SiteRemote Server installation: Please be sure that you have the required ports open for communication between the client machines and SiteRemote outlined in this article. https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9699 Verify that you configured a FQDN for the application root and XMPP URL (SiteRemote Server configuration tool) and that the Server pages can be access by using this URL. Also make sure that you have a valid SiteRemote Server license that also includes SiteCaster CMS if you want to use SiteCaster CMS (you can check at the main SiteRemote Administration page). Furthermore you need to add a SiteCaster CMS license to your team. If you use a Virtual Directory for your SiteRemote Server page please also check this FAQ: https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=23802 Generally verify that you followed the installation instructions: - Installation and Update Guide: http://www.provisio.com/Download/brochures/siteremote-server-install-en.pdf - SiteRemote Server Admin Guide: http://www.provisio.com/Download/brochures/Siteremote_Admin_Guide_en.pdf >>>Also if you have a new version of siteremote sever without digital signage tape, please you reply it<<< We just published a new SiteRemote Server version where new teams you create will not have the Digital Signage tab but just the SiteCaster tab. https://www.provisio.com/en-US/Downloads/VersionHistory.aspx?Product=SiteRemote Regards, Michael Olbrich
Re: the sitecaster page is error and the publishing not work via digitalSignage	4/3/2018 2:37 PM
Hi Thank you for reply, we use trial siteremote sever inside LAN/Intranet of organization, sever name : display-lcd, static IP address: 72.16.3.70, ports : any (open all), We setup trail sitekiosk 9.6 , trial siteremote server 6 with widows server12 R and SQL server12 and using browser : IE, Google / Firefox Firstly, we test kiosk terminals with a trial siteremote.net at cloud, its working and no problem At the same server machine to use siteremote : When enter to https:// 72.16.3.70, redirect to, https://display-lcd/pup/lonin, we login and open siteremote pages and we see the kiosks tree and we can use task job when use digital signage tap , we can use campaign, schedule, and publishing , but no transfer file to kiosk machine, the error message at attached file when enter to https:// display-lcd/SiteCasterCMS , we open sitecater editor but when we click to purplish (for only one kiosk terminal) produce message " Project can't be published" therefor no link with kiosk terminal At the other PC machine to enter to siteremote : When enter to https:// 72.16.3.70, redirect to, https://display-lcd/pup/lonin, we login and open siteremote pages and we see the kiosks tree and we can use task job when use digital signage tap , we can use campaign, schedule, and publishing , but no transfer file to kiosk machine, the error message, at attached file when enter to https:// display-lcd/SiteCasterCMS , produce message: no page found , URL is https://display-lcd/Authentication/Authorize.aspx?response_type=code&redirect_uri=https%3A%2F%2FDISPLAY-LCD%2Fsitecastercms%2Fauth%2Fprovider%2Fcallback&scope=MachineManager%20UserManager%20LicenseInfo%20Auditing&client_id=SiteCasterCMS For Server configuration, we create new certificate For license page, we select " fixed period with SiteCaster" but it changed to [n/a] in type field I think this problem is authentication from siteremote server to kiosk terminal for sitecater or digitalsignage files
Re: the sitecaster page is error and the publishing not work via digitalSignage	4/3/2018 3:18 PM
In regards to SiteCaster CMS I think it might be a problem of your SiteRemote Server license. I will send a reply via e-mail.