Ticket ID: 26755 Creation Date: 30/09/2024 16:32 Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 9.9.11376 Language: English
Views: 663 Last Modification Date: - Platform:
Level: Pending Modified By: -

Support Request: SiteKiosk exiting

Description

Since switching to the Chrome browser I have noticed in the morning the computer will be sitting at the Windows screen where I would CTRL ALT DEL to sign in. So for some reason SiteKiosk has exited and when sitting at that Windows screen the keyboard does not respond.

Answer: (1)
Re: SiteKiosk exiting 30/09/2024 17:44
Hello,

Thank you for your inquiry. For various reasons and due to changes in your domain, auto logon may fail by Windows design due to precedence of domain policy over local. Only with SiteKiosk Classic, you could get by with running Auto Start by launching "Start SiteKiosk" with run as administrator. Depending on other domain settings, this may not work for some users.

You can turn off this keyboard block setting by customizing your start experience each time you wish to launch Auto Start. Uncheck "Disable any keyboard input during startup" at Quick Start>>Customized.

You can find the default combination to unlock your keyboard here: https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?keyboard_lock_on_startup.htm

Best regards,
Andre.
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