Ticket ID: 26729 Creation Date: 21/08/2024 17:15 Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.x Language: English
Views: 2511 Last Modification Date: 18/09/2024 21:58 Platform:
Level: Closed

Support Request: Can't Install V9 - Problems with creating user account

Description

I originally set up my kiosk computer 9 years ago.
The computer itself is a touchscreen Dell running Windows 8. According to the info on the SiteKiosk's site, that is still a viable OS.
Recently, I was trying to use it, but was getting told that the SiteKiosk program couldn't find my license information.
I checked the forums on SiteKiosk to make sure I could uninstall the software, and reinstall it without any issues. I figured I would reinstall it.
I tried that and was informed that the install program couldn't install itself because of an existing account.

I proceeded to remove the existing account, clean out the registry, and start over.
When I attempt to reinstall the software, as administrator, I get:

"User login failed Restricted user not created."

And then I get:

"Error 1722. There is a problem with this Windows Installer package. "

See attached images.

Right now, I can't install SiteKiosk and it's delaying me to get it back into production.

Thanks.

Answer: (3)
Re: Can't Install V9 - Problems with creating user account 21/08/2024 18:02
Hello,

Thank you for your inquiry. Windows 8 is only supported up to SiteKiosk version 9.9.6191 - https://www.sitekiosk.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm . That version of SiteKiosk is out of support: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/ .

You can still install your older version supported by your license purchase period, found in Customer Portal>>Licenses. To install SiteKiosk (older versions) without the user you must do silent install (with Command Prompt): 

 sitekiosk9.exe /S /V"/qn INSTALLSYSTEMSECURITYUSER=\"\" DOWNLOADVNC=no"


Versions 9.9.x and higher, silent install is optional: 

 sitekiosk9.exe /V"INSTALLSYSTEMSECURITYUSER=\"\""


Creating the user: 

 "C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install


Creating the user with a chosen password: 

 "C:\Program Files (x86)\SiteKiosk\SystemSecurity.exe" /install [/user:SiteKiosk /pass:MyPassword12!]


Here is the list of parameters for command line installs: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=476

For license questions, please email sales-america(at)sitekiosk.com . Note, this is a Public Forum.

Best regards,
Andre.
Re: Can't Install V9 - Problems with creating user account 21/08/2024 21:42
Thank you very much for the information.

It is greatly appreciated.

If I download the sitekiosk9.exe file, which version is it?
And is there a way to get the last valid file for Win 8? Even if it is 9.0 or 9.1?

Thanks

Doug
Re: Can't Install V9 - Problems with creating user account 21/08/2024 21:46
Never mind. I find the list of older versions.

Thanks

Doug
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