Ticket ID: 26729
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Erstellungsdatum: 21.08.2024 17:15
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Produkt: SiteKiosk Classic Windows
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Anhang: -
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Tickettyp: Support Anfrage
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Version: 9.x
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Sprache: Englisch
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Aufrufe: 4371
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Letzte Änderung: 18.09.2024 21:58
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Plattform:
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Level: Geschlossen
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Support Anfrage: Can't Install V9 - Problems with creating user account
I originally set up my kiosk computer 9 years ago.
The computer itself is a touchscreen Dell running Windows 8. According to the info on the SiteKiosk's site, that is still a viable OS.
Recently, I was trying to use it, but was getting told that the SiteKiosk program couldn't find my license information.
I checked the forums on SiteKiosk to make sure I could uninstall the software, and reinstall it without any issues. I figured I would reinstall it.
I tried that and was informed that the install program couldn't install itself because of an existing account.
I proceeded to remove the existing account, clean out the registry, and start over.
When I attempt to reinstall the software, as administrator, I get:
"User login failed Restricted user not created."
And then I get:
"Error 1722. There is a problem with this Windows Installer package. "
See attached images.
Right now, I can't install SiteKiosk and it's delaying me to get it back into production.
Thanks.