Ticket ID: 26582 Creation Date: 11/14/2023 3:24 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.6744 Language: English
Views: 1830 Last Modification Date: 12/12/2023 5:36 PM Platform:
Level: Closed

Support Request: Emergency Mode

Description

Hello, I have updated Sitekiosk to the latest release because with the old licence

[deleted by Administrator. Note: Submissions will be entered in the public support forum. Do not post any personal data such as passwords or software license information.]

I couldn't see the edge browser ;I activated the unregistered version for testing and now I can't get out of emergency mode...what password should I put in?

Answer: (3)
Re: Emergency Mode 11/14/2023 3:32 PM
Hello,

the emergency screen can be exited with the general password.
Also see here for further information about the emergency screen:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180

With the unlicensed SiteKiosk Classic version you can exit SiteKiosk without any password. You can leave the password field blank.

Otherwise see here:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364

When you run SiteKiosk the edge browser is blocked for security reasons. You can / need to use the SiteKiosk Browser.

Regards,
Michael Olbrich
Re: Emergency Mode 11/14/2023 4:51 PM
Hello ,

I have followed all the directions but cannot get out of emergency mode
Re: Emergency Mode 11/14/2023 4:59 PM
Hello,

there is no known problem getting out of the emergency mode.
Please provide a step by step description of what you tried and what messages you got (please do not post actual passwords in that description).
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