Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: SiteKiosk.apk on setup on H96max meia box

Description

Hello
We try to setup SiteKiosk.apk v2.9 on android device "H96max TV box" that includes RK3318 1.3Ghz, 4GB RAM, 64GB storage, Android 9 but I unable to setup SiteKiosk.apk and it view error message "There was a problem parsing the package"
Notes : I am enable Unknown sources from security & restrictions menu from setting menu. So please help me for who setup it
Thank you

Réponse: (1)

Re: SiteKiosk.apk on setup on H96max meia box 02/03/2020 14:55
Hello,

Thank you for your inquiry. There is no known issue like this with SK Android but SK Android is not supported on Android 9.x. Furthermore, it was designed for tablet devices: https://www.provisio.com/en-US/helpconsole/SiteKiosk%20Android%20Quick%20Start%20Guide/en-US/default.htm?001-system1.htm

General note:
On Android devices the performance and stability depends heavily on the Android operating system that the vendor installed on the device. A lot of vendors make individual changes to the Android operating system they put on their devices. These changes can have a big impact on performance and stability. The best test results with SiteKiosk Android we generally have, are with Tablet devices who have had fewer changes to the original Android system from Google.

Best regards,
Andre.