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Support Request: Logout time and Content Filter block page

Description

Hi,

after doing a standard config. on Chrome StartScreen I've done a test on the kiosk as will be in production, I've noticed that if I click on the logout button, it does the logout, but the reloading of the StartScreen take 5 whole minutes.

What can cause this? How can we speed up the reload process?


Second question:
It is possible to customize the block page for the content filter?


Thanks in advance,
Luca

Réponse: (1)

Re: Logout time and Content Filter block page 27/02/2020 15:25
Hello,

There is no known issue with the start screen and when doing a logout the browser (and the Start Screen) will just be reloaded. How long this takes depends on the speed / performance of the system you run SiteKiosk on.
Otherwise you may to a repair installation and check again or test on another machine.


>>> It is possible to customize the block page for the content filter?<<<
Generally yes. You will find the corresponding files at “…\SiteKiosk\SiteKioskNG\assets\dialogs”.
But please understand that our free support cannot offer any assistance with creating your own code or customizing the skin files (apart from the detailed SiteKiosk and SiteKiosk Object Model documentation).
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?support.htm

Documentation:
- General Information about customizing SiteKiosk: http://www.provisio.com/web/us/features/siteskin
- SiteKiosk help: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?customization_%28site_skin%29.htm
- SiteKiosk Object model help for IE based skins: http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?index.htm
- The SiteKiosk Object model help for Chrome Browser Skin can be requested via e-mail at support-europe(at)provisio.com

Further hints and suggestions can be found in our developer blog at http://devblog.provisio.com/


If you need further assistance in creating individual coding solutions you can contact us via e-mail that we may find a solution against payment for your needs.
In case you are interested in a solution against payment please write a detailed description to support-europe(at)provisio.com that we can check the technical feasibility and the amount of work to make a quotation.
The adjustment fees are depending on the complexity of the changes and in general it costs 120 Euro per hour.

Regards,
Michael Olbrich