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Support Request: Kiosk Problems

Description

Unable to access configuration after upgrade to latest version.

Server Error in '/' Application.


Error HRESULT E_FAIL has been returned from a call to a COM component.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Error HRESULT E_FAIL has been returned from a call to a COM component.

Source Error:


An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:



[COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.]
SKSharedObjectsLib.IXMLCrypt.Decrypt(Object ak_pInDocument_, Object& ak_pOutDocument_) +0
ProvisioMVC.ScopeDataModel`1.get_ApplicationConfiguration() +250
ProvisioMVC.ScopeDataModel`1.get_Configuration() +64
ProvisioMVC.ProvisioController.AddCustomModelInitialization(ScopeDataModel`1 model, Boolean isEmpty, Boolean isSiteCasterMode) +53
ProvisioMVC.ProvisioController.LoadConfig(String filePath, Boolean isSiteCasterMode) +95
Web.Configuration.Controllers.HomeController.Index() +1305
lambda_method(Closure , ControllerBase , Object[] ) +65
System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters) +14
System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) +157
System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) +27
System.Web.Mvc.Async.<>c.<BeginInvokeSynchronousActionMethod>b__9_0(IAsyncResult asyncResult, ActionInvocation innerInvokeState) +22
System.Web.Mvc.Async.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult) +29
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) +49
System.Web.Mvc.Async.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__11_0() +50
System.Web.Mvc.Async.<>c__DisplayClass11_1.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() +228
System.Web.Mvc.Async.<>c__DisplayClass7_0.<BeginInvokeActionMethodWithFilters>b__1(IAsyncResult asyncResult) +10
System.Web.Mvc.Async.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) +10
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) +49
System.Web.Mvc.Async.<>c__DisplayClass3_6.<BeginInvokeAction>b__3() +35
System.Web.Mvc.Async.<>c__DisplayClass3_1.<BeginInvokeAction>b__5(IAsyncResult asyncResult) +100
System.Web.Mvc.Async.WrappedAsyncResult`1.CallEndDelegate(IAsyncResult asyncResult) +10
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) +44
System.Web.Mvc.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) +11
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +29
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) +64
System.Web.Mvc.<>c.<BeginExecute>b__151_2(IAsyncResult asyncResult, Controller controller) +13
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +22
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +45
System.Web.Mvc.Controller.System.Web.Mvc.Async.IAsyncController.EndExecute(IAsyncResult asyncResult) +10
System.Web.Mvc.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) +28
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +29
System.Web.Mvc.Async.WrappedAsyncResultBase`1.End() +49
System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +28
System.Web.Mvc.MvcHandler.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) +9
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +549
System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +132
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +163




Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3535.0

Réponse: (1)

Re: Kiosk Problems 26/02/2020 15:26
Hello,

Thank you for your inquiry. This issue can happen due to your configuration file being that it is from an older version. You can try the steps in this post: https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25157 or use a new configuration file to open Configure SiteKiosk program. If you really need to preserve that file at all cost, please send a copy of your configuration file to our support team: support-america(at)provisio.com for review. Please indicate which Windows version and which SiteKiosk version was installed when the file was last used.

Best regards,
Andre.