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Support Request: Cant get services to start/missing a one

Description

I am having issues with a windows 10 PC that is not running the three services that it is supposed to. (well from what I can tell after comparing to another working one.) It was working half the day yesterday than just stopped. I can not get the services to get back up and running. I also cant get the configure site kiosk application to work. I can imagine the computer again but it is 5 hours away, so I am hoping that someone on here can help.

Réponse: (5)

Re: Cant get services to start/missing a one 24/02/2020 17:06
Hello,

Can you tell the names of all the services affected?

Best regards,
Andre.
Re: Cant get services to start/missing a one 24/02/2020 18:02
I was able to get the services up and going. So those were not the issue. I cant get the Sitekiosk restricted user account profile to load. It will go into the profile say loading services and than goes to a black screen and just sits there. I am able to get out of it with correct keystrokes, and the password. Also I am not able to go in and configure sitekiosk at all. I can find the file path and open that. It brings up the admin prompt and I hit yes than nothing happens, even when ran as admin is selected.I also can search for it and the same issue happens.
Re: Cant get services to start/missing a one 24/02/2020 19:24
Hello,

Thank you for your reply. Did you go to the admin account and see if any Windows updates needed to be installed? Or check if SiteKiosk works in Start Once mode? It worked well at one point then stopped based on your description. Something recent is hindering your SiteKiosk program from running properly. Please see this link if these issues are related to the recent Windows Update: https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283 .

Please let me know your findings.

Best regards,
Andre.
Re: Cant get services to start/missing a one 24/02/2020 19:45
I cant get the configure to show up to select that option. No there are no Windows updates that need approval. The useraccesspatcher has been used, just said updated like the other 5 ive had to do. Any other thoughts on what the issue would be?
Re: Cant get services to start/missing a one 24/02/2020 20:49
Hello,

Sorry to hear about this happening after the Windows update on this machine. There are no known bugs with the patcher and it takes in as many variables into account as possible but maybe, there is a conflict with something else on this system. At this point, a Windows reset or re-image might be necessary.

Best regards,
Andre.