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Support Request: Cannot open the jnlp(Java) File after Downloading it from Chrome

Description

Check the attachments in the Support Case. It does not work on the Sitekiosk user(Always reloading) but it works if i download and open it manualy or simply execute sitekiosk on a local administrator. I have also tried to change the security level -> Does not work.

Réponse: (3)

Re: Cannot open the jnlp(Java) File after Downloading it from Chrome 21/02/2020 15:03
Hello,

As it works in Start Once mode it seems to be an access rights issue.
By default the SiteKiosk user has “Read & Execute” rights in “C:\Program Files (x86)\...” and full access to the default download folder “C:\Users\Public\Documents\SiteKiosk”.

You may first check if the default download folder setting has been changed in your SiteKiosk cpnfiguration and in case it wasn't try if it works when providing full access to the folder containing the “javaes.exe” with using the System-Security-Manager (->Customized->Folder Access):
https://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?advanced.htm

You may also check this troubleshooting guidelines for using external applications:
http://devblog.provisio.com/post/2015/05/15/Troubleshooting-Guidelines-for-Using-External-Applications-with-SiteKiosk.aspx


Notes:
The latest Windows update from February 2020 (KB4532693) includes a change which causes Autostart mode to stop working. The Windows SiteKiosk user account is unable to log in after this Windows update is applied. SiteKiosk version 9.7.5320 fixes this problem.
Customers who do not want or cannot install the fixed SiteKiosk version will find more information here:
https://www.provisio.com/en-GB/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25283

Regards,
Michael Olbrich
Re: Cannot open the jnlp(Java) File after Downloading it from Chrome 24/02/2020 16:25
There is no Access Problem..

After waiting a long time there comes a message that SiteKiosk could not get startet for 10times in a time of 1200seconds...

What should I do?

Regards,

Chris
Re: Cannot open the jnlp(Java) File after Downloading it from Chrome 24/02/2020 16:34
Hello,

please see this FAQ: https://www.provisio.com/de-DE/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25180.