Ticket ID: 25467
|
Creation Date: 6/24/2020 2:18 AM
|
Product: SiteKiosk Classic Windows
|
Attachment: -
|
TicketType: Support Request
|
Version: 9.8.5463
|
Language: English
|
Views: 17626
|
Last Modification Date: 7/22/2020 4:45 PM
|
Platform:
|
|
Level: Closed
|
|
|
Support Request: Printing with WhosOnLocation
We are using SiteKiosk using Chrome as the browser for accessing WhosOnlocation which works fine. However when we need to do printing of visitor labels they don't print correctly. In talking to WhosOnlocation there is the following document on how to configure the printer to work with Chrome using "Sient Printing"
https://helpdesk.whosonlocation.com/hc/en-us/articles/360009886693-Link-Printer-Kiosk-PC-Chrome?source=search. As we don't actually have Chrome installed on this Kiosk we can't follow the procures supplied by WOL. Can you advise if there is a way that we could configure SiteKiosk to work with this printing setup.
Access to WOL is via
https://login.whosonlocation.com/
Note: If we use IE as the browser in SiteKiosk, then WOL uses a ActiveX script which works fine for printing, however there are performance issues with accessing WOL when using IE.