Ticket ID: 21388 Creation Date: 2/15/2015 1:02 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25046 Last Modification Date: 3/16/2015 8:58 AM Platform:
Level: Closed

Support Request: windows 8 monitor standby

Description

Hi,
I installed 5 sitekiosk (42'' monitor + small form factor pc asus eeebox) in Digital Signage Mode, It's work 24/7.
3 machines are windows 7 and nvidia graphics, 2 machines are windows 8 and intel hd graphics.
Random, after some days the machines with windows 8 put monitor in standby, only monitor no pc, and monitor back ON when i push Pc Power button or log on Pc with vnc from siteremote.
I set on windows Power management monitor "always ON".
I don't understand because this occurs random after days, sometime after 1/2 weeks.
I am considering to run at sitekiosk start a script in background that simulate mouse movement.

Best regards

Answer: (1)
Re: windows 8 monitor standby 2/16/2015 8:45 AM
Hi,

Please check the monitors settings and possible settings concerning the display driver. SiteKiosk does not initiate any kind of display shutdown like reported before. Please check bios settings of those devices also, as there might be a difference in interaction between Windows 8 and Windows 7 with the BIOS.

I f you like to add an external script, please see the Object Model help at http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?index.htm and these examples: http://provisio.com/Downloads/Default.aspx?GroupId=6

Regards Martin
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